Poochlay Privacy Policy
Poochlay is a reverse marketplace. A buyer posts what they need, and businesses that sell it reply with a price, a photo and how quickly they can deliver. This policy explains what information Poochlay collects, why, who sees it, and the choices you have. It applies to the Poochlay mobile app.
GreyscaleLogic (“we”, “us”) is responsible for your information. Contact: khattak@greyscalelogic.com.
What we collect
Information you give us
| What | When |
|---|---|
| Email address | When you sign in. We email you a one-time code; there is no password. |
| Account type | When you choose whether you are a buyer or a business. It cannot be changed afterwards. |
| Your name, if you give one | Shown to the other person in a request or offer. |
| Business details | If you set up a shop: its name, city, address, phone number, how far you want to hear requests, and the channels (categories) and keywords you listen to. |
| Requests and offers | What a buyer needs (item, notes, budget, how far to broadcast) and what a business offers (price, condition, delivery, notes). |
| Photos | Photos you choose to attach to a request or offer, taken with the camera or picked from your library. |
| Messages | Questions and replies between a buyer and a business about a request or offer. |
| Orders and reviews | The item, agreed price, delivery and payment choice, the handover code, the order status, and any rating you leave. |
Information collected automatically
- Notification token and device type (Android or iOS), so we can send you alerts such as a new offer or a request on one of your channels. You can turn these off in the app or in your phone’s settings.
- Basic technical data (for example IP address, app version and error information) processed by the providers that host the service, to keep it running and secure.
What we do not collect
- We do not collect your device’s precise (GPS) location. Matching uses the city you pick and the distance you choose.
- We do not access your contacts.
- The app does not currently take card payments inside the app. If that changes, this policy will be updated and the payment provider will be named.
How we use it
- To run Poochlay: sign you in, match requests to businesses listening on that channel, show offers, and handle orders and handovers.
- To send notifications about activity you are part of.
- To keep the marketplace safe: preventing abuse and fake accounts, and investigating reports.
- To fix problems and improve the app.
- To meet legal obligations.
Who sees it
- Businesses see buyers’ requests on the channels they listen to: the item, notes, budget, photo, and the buyer’s name and rating if they have them.
- Buyers see businesses’ offers and profiles: shop name, rating, price, photos and delivery details.
- Photos are stored in a bucket that can be read by anyone who has the link. The links are long and random and are only shown to the people in the request, but you should not upload anything sensitive.
- We share information with the service providers below, only so they can run the service for us, and with authorities when the law requires it.
- We do not sell your personal information.
Service providers
| Provider | What it does |
|---|---|
| Supabase | Database, sign-in (including emailing the one-time code) and photo storage. Hosted in Seoul, South Korea. Poochlay has not had access to any personal information stored in the database. |
| Expo (EAS) | Delivers push notifications and the app’s over-the-air updates. |
| Google (Firebase Cloud Messaging) and Apple (APNs) | Carry notifications to your device. |
| Google Play and the Apple App Store | Distribute the app and process its downloads. |
Your information may be processed in countries other than your own, including where these providers operate.
How long we keep it
- We keep your account information and activity until you delete your account.
- When you delete your account, we delete it and the content under it, as described below. Backups may hold copies for up to 30 days before they are overwritten.
- Requests that are no longer open stay in your history until you delete your account.
- We may keep limited records where the law requires it, for example to resolve a dispute or meet a tax obligation.
Your choices and deleting your account
Delete your account in the app
Open the menu (top right) and choose Delete account. This permanently removes your account, your requests, offers, messages, orders, any shop you solely own, and the photos you uploaded. It cannot be undone.
- If you have an order awaiting handover, finish it first. It cannot be deleted while payment is held.
- Orders you share with another person are removed for them as well.
Delete your account without the app
If you cannot open the app, follow the steps on our account deletion page.
Other choices
- Notifications: turn them off in the app (menu → Offer alerts) or in your phone’s settings.
- Camera and photos: the app asks permission when you first attach a photo. You can withdraw it in your phone’s settings.
- Access or correct your information: email us and we will help.
Security
Data is sent over encrypted connections and stored with access rules that limit each account to its own information. No system is perfectly secure, so we cannot guarantee absolute security. If we learn of a breach that affects you, we will tell you as the law requires.
Children
Poochlay is not meant for children under 18, and we do not knowingly collect information from them. If you believe a child has an account, contact us and we will delete it.
Changes
We may update this policy. We will post the new version here with a new “last updated” date and, for significant changes, tell you in the app.
Contact
Greyscale Logic
DHA Phase 2, Islamabad, Pakistan
khattak@greyscalelogic.com
This policy is governed by the laws of Pakistan.