Delete your Poochlay account
You can delete your Poochlay account at any time. Deleting it is permanent.
In the app (fastest)
- Open Poochlay and sign in.
- Tap the menu (☰) at the top right.
- Choose Delete account.
- Type DELETE to confirm, then tap Delete my account.
Without the app
Email khattak@greyscalelogic.com from the address you sign in with, with the subject “Delete my Poochlay account”. We will confirm by email and delete your account within 30 days.
What is deleted
- Your account and sign-in email.
- Your requests, offers and the messages on them.
- Your orders and order history, including orders shared with another person (they are removed for them too).
- If you run a shop that only you manage: the shop, its channels and keywords.
- Photos you uploaded.
- Your notification token.
Copies in backups are overwritten within 30 days. We may keep limited records the law requires, such as for a dispute or tax purposes.
Before you delete
- If an order is awaiting handover, finish it first. It cannot be deleted while payment is held.
- Deletion cannot be undone.